Terms & Conditions

These terms & conditions apply to the booking services (“the Services”) provided by Spearhead whose registered office is at Station House, Station Road, Leagrave,Luton LU4 9BA as (“the Agent”) as the booking agent for private hire vehicle drivers (“the Drivers”).

You acknowledge that the Agent is merely a booking agent for the Drivers and whose only obligation to you is to arrange private hire vehicle transport for you to and from your destination.

All calls to our office are recorded for security and training purposes.

The Agent shall not be responsible or obliged to refund you for any part of the charges for whatsoever reason. Your contract for payment and transport service is between you and the Driver.

If you have more than 2 items of luggage, you must declare any excess items to the Agent at the time of booking but the Agent cannot guarantee that it is able to arrange for a vehicle that would accommodate your entire luggage.

The Agent shall not (without limitation) be held liable for any of the following:

(a) any losses whatsoever suffered by you and other fellow passengers as a result of the private hire vehicle arriving late at your pick-up point for whatever reason or any traffic jam or any other matters (whether or not beyond the control of the Agent) causing a delay in your arrival at your destination.

(b) any losses whatsoever suffered by you and other fellow passengers as a result of the private hire vehicle not being able to accommodate all your luggage and other belongings.

(c) any damage or loss suffered to your or other passengers belongings

(d) any personal injury or death as a result of making this booking.

(e) any refusal by the Driver to transport you for whatsoever reason.

(f) any delay or inability to perform its obligations under these terms and conditions by any cause beyond its reasonable control including but not restricted to strikes, war, civil disorder and natural disasters.

You shall be responsible for the behaviour of all passengers in the vehicle during the whole journey. A charge of £40.00 will be levied to cover the cleaning costs in the unlikely event that the vehicle is soiled by any passenger.

Eating, drinking and smoking in the vehicles is not permitted. Exceptional circumstance for babies and medical reasons will be permitted with prior permission. All children should be restrained in a manner that befits the laws and regulations at the time. Suitable child seats should wherever possible be supplied and fitted by the child’s parent / guardian. These can be held by the driver in the event of a return journey booking. The Agent will not carry more passengers than its insurance or licensing allows.

Smoking is never permitted in any of our vehicles.

The Agent shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall The Agent be liable for any loss of profits, business or for any indirect or consequential loss whatever. The Agent aims at running a reliable service for you, however sometimes vehicles cannot arrive at time of booking due to reasons beyond our control. If the vehicle is running late please contact the control immediately for an update.

All luggage, belongings, cash, personal property is carried entirely at your own risk.

The agent will not be held liable for any property that the passenger has left in the vehicle.

The Agent is entitled to cancel all services and provide up to 100% of the refunds (with in 7 Days of the original booking date), in the event of circumstances beyond their control. If a car breaks down during the journey, the Agent will provide an alternative with a practical time allowance.

You shall indemnify the Agent against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.

The Agent acts as an agent for clients of self employed drivers, and will pass information relating to the customer in order to assist with the safe and timely pick up. The Agent cannot be held responsible for the misuse of this information by its clients or subsequent drivers that are beyond its control.

The Agent may change these terms and conditions at any time by posting changes online. Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.

The Agent reserves the right to change the rules or instructions concerning the use of any part of the service from time to time. 

The Agent reserves the right to change the service, suspend it temporarily, in the interest of quality of service, communication failure or part interest of other customers.

The information, documentation, products and services contained on the Agent website are provided “as is,” without any warranty of any kind. The Agent and its suppliers disclaim all warranties relating to the information, documentation, products and services contained on the Agent website, express or implied, including, but not limited to, any warranties against infringement of third party rights, merchantability and fitness for a particular purpose.

The Agent website could include inaccuracies or out-dated information and is subject to change at any time without notice. Your use of this website is at your own risk. You agree to hold the Agent harmless from and not sue the Agent for any claims based upon using this website.

In no event shall the Agent be liable for any direct, indirect, incidental, special, or consequential damages, or damages for loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to or use of, this website.

On journeys booked Via the App and made using a ‘Card’ payment method, the funds are ‘Pre-Authorised’ when booking to ensure the card is valid and there are enough funds in the account prior to the journey taking place. Wait times can be added at will by controllers if there has been additional waiting time over 5 minutes at a stop off or outside the pick up address. If you feel you have been overcharged or you have been wrongly charged please contact us at admin@spearheadcars.com and we can look into this for you.

Fares quoted on the app, website or by telephonist staff may vary depending on additional drop offs, charges and waiting time. The agent cannot be held responsible for any discrepancies on fares/additional charges. If you have any queries please email admin@goluton.com

Call Recordings

Phone calls made to our number of 01582 505050 may be recorded for training and quality purposes.

If any provision of these terms and conditions is held by a court or any competent authority in England to be invalid or unenforceable in whole or in part („the offending provision.) the validity of the other provisions of these conditions and the remainder of the provision in question shall remain in full force and effect as if it had been executed without the offending provision appearing in it.

These terms and conditions shall be governed by and interpreted in accordance with the law of England and shall be subject to the exclusive jurisdiction of the English courts, to which you and the Agent hereby submit in relation to any dispute thereon.